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250 New Jobs in Waterford

Infosys BPM, the business process management arm of Infosys IT services/Consulting, today announced that it is expanding its presence in Ireland, creating 250 jobs locally in a new delivery centre in Railway Square. Infosys BPM started its Ireland operations in Dublin in 2014, delivering exceptional service offerings across telecommunications, manufacturing, social media, healthcare, edtech, and fintech sectors. The company has since then, further expanded in Ireland through its offices in Waterford, Wexford, Clonmel, and Craigavon.

The new centre in Waterford City Centre will provide voice support, customer service and technical support operations for large global enterprises. The new roles will cover several functions across various job levels, spanning a multitude of skills from customer and technical support roles to subject-matter-experts in the areas of finance, HR, planning, and capacity management.

The employees will be working at the cutting edge of innovation in the digital space, consistently providing anytime-anywhere experiences to empower some of the world’s largest organisations in navigating their digital transformation journeys. In line with the company’s mission to develop the workforce through continuous learning, Infosys will provide critical training and growth opportunities to nurture the next generation of digital talent.

Sean Johnson, CEO of the Causeway Group said that he was delighted with this announcement : “There’s been a lot of work behind the scenes to bring this positive news to fruition,” Sean said. “Infosys is a global leader being the 2nd largest Indian IT company with a market capitalisation of $100 billion and over 265,000 employees worldwide. Infosys is a tremendous employer. We at Causeway Group are delighted to welcome them to their new state of the art, third generation office premises in Railway Square. They’re going to be a great addition to the city centre, especially when covid calms down and their full complement of staff can return to office working. Their presence will continue the regeneration of the Railway square quarter and contribute to the other fantastic businesses in the area. We wish them all the best for the future”

Leo Varadkar TD, Tánaiste and Minister for Enterprise, Trade and Employment, Ireland, said: “Congratulations to the entire Infosys BPM team, on this impressive expansion which will result in the creation of 250 new jobs in Waterford. This is a great boost for the South East and demonstrates the attractiveness of Ireland as a location for investment from leading companies from around the world. The best of luck to the team, I trust you will be very happy in Waterford.”

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